# RMA Management

- **Language:** EN

To offer you a faster, traceable, and excellent service, we have centralized the management of all technical assistance requests and returns for repair or replacement (RMA).

For this purpose, we use a dedicated external portal, separate from our main website.

## Why do we use a dedicated portal?

Total traceability: Each request receives a unique ticket number that allows you to follow the progress in real-time.

Direct communication: You can exchange messages, technical details, and attachments directly with our specialized technicians, without the risk of emails being lost.

Intervention history: You will always have access to the complete archive of all your past requests.

## How to proceed

To activate the assistance process, it is not possible to proceed via ordinary email. You must open a ticket on our support portal. If you do not yet have an account, you can register it in a few steps or proceed as a guest by entering your email address and the ticket number that will be assigned to you.

Continue below to add an assistance request

[Go to the dedicated portal](https://ticket.marcomweb.it/)

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Source: https://shop2.marcomweb.it/en/pagine/rma-management

MARCOM S.r.l. — a trusted supplier for industrial automation and building automation.