Our staff has prepared for you a number of tools to help you in the use and configuration of our products and services.
The mode of access to technical support are the following:
- PRODUCTS' MANUALS: before contacting the customer support is always recommended to read detailed documentation supplied with any product, both hardware and software.
- WIKI SUPPORT: here you will find many documents, tips and answers to frequently asked questions regarding the use of our products. The site is constantly updated and covers most of the problems, with their solutions, that we and our customers have encountered.
- SUPPORT VIA EMAIL: through the form you can request assistance directly to our engineers who, in a short time, will recontact you with the right solution to your problem. This mode is preferred over telephone contact as it allows our engineers to study a solution to the problem.
- TELEPHONE SUPPORT: telephone support allows you to get in touch with one of our technicians for a quick resolution of the problem. Our lines are open from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00. Given the high volume of calls, please contact our customer support using the form above.
Marcom S.r.l. provides a fast resolution of the problem in most cases. Only in some more severe cases technical support will need to contact hardware manufacturer or software developer to receive information about.
Our technical support will be needed in some cases to connect to the customer's computer using a remote assistance software. Download of the latest version of the software is possible in the DOWNLOAD section of this website. Please download the software before you contact our customer service to reduce waiting times and faster problem resolution.