---
lang: "en"
title: "Teltonika Router Basic Configuration Support Ticket"
sku: "TELTONIKA-BASE"
canonical_url: "https://shop.marcomweb.it/en/teltonika-support/teltonika-router-basic-configuration-support-ticket"
brand: "MARCOM S.r.l."
end_of_life: "false"
---

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Basic configuration support ticket for Teltonika routers

Assistance for the initial configuration of Teltonika routers

The price includes assistance for commissioning and configuring basic services:

- LAN and WAN port IP address settings
- Cellular settings
- Basic Wi-Fi settings as AP or station
- Firewall / NAT configuration for port forwarding to internal services
- Remote tests for configuration validation

Assistance is provided via remote desktop using software such as *TeamViewer*, *Ammyy*, or *Marcom Remote Support* (UltraVNC).
An internet connection is therefore required.

Maximum assistance duration 30 minutes.

If you need advanced configuration (VPN, routing protocols, Firewall,...), please send an email describing your needs, and we will advise how many support tickets you need to purchase to cover your requirements.

---

Source: https://shop.marcomweb.it/en/teltonika-support/teltonika-router-basic-configuration-support-ticket

MARCOM S.r.l. — a trusted supplier for industrial automation and building automation.