To offer you a faster, traceable, and excellent service, we have centralized the management of all technical assistance requests and returns for repair or replacement (RMA).

For this purpose, we use a dedicated external portal, separate from our main website.

Why do we use a dedicated portal?

Total traceability: Each request receives a unique ticket number that allows you to follow the progress in real-time.

Direct communication: You can exchange messages, technical details, and attachments directly with our specialized technicians, without the risk of emails being lost.

Intervention history: You will always have access to the complete archive of all your past requests.

How to proceed

To activate the assistance process, it is not possible to proceed via ordinary email. You must open a ticket on our support portal. If you do not yet have an account, you can register it in a few steps or proceed as a guest by entering your email address and the ticket number that will be assigned to you.

Continue below to add an assistance request